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Technical Support Engineer

  • Location

    Luxembourg

  • Sector:

    Technology & Security

  • Job type:

    Permanent

  • Salary:

    Market related

  • Contact:

    Laura Bermudez

  • Contact email:

    laura.bermudez@jcwresourcing.com

  • Contact phone:

    02035899288

  • Job ref:

    LM49649

  • Published:

    4 days ago

  • Expiry date:

    2019-12-06

  • Consultant:

    Laura Bermudez

ROLE & RESPONSIBILITIES

The successful candidate will be based in Luxembourg and will play a crucial role in the Technical Support team. The mission of our Technical Support Engineer is to prepare, test, deploy, pilot, document and support existing and newly developed solutions delivered by the company. Further tasks are executing regular maintenance, second level support and error diagnostics.

The ideal Technical Support Engineer will:

  • Fully prepare company products and solutions in a production environment;                                             
  • Test, troubleshoot and install company products and solutions, remotely or at the customers premises;    
  • Follow up, analyze and reports the status of the installed solutions;                                   
  • Document the new solutions;                                                                                      
  • Provide internal or external technical advice about company solutions;                                                  

                                                                                                                                

CANDIDATE PROFILE

Key Attributes

  • Fluent English (spoken and written);Other language is an asset (French, German, Spanish, Dutch, etc.)
  • Analytical skills;                                                                                  
  • Autonomous;                                                                                     
  • Availability to travel worldwide;                                                                                     
  • Availability to work shifts/nights/weekends;                                                                    
  • Good communication skills.                                                                              
  • Knowledge of the payments industry is an advantage;                                                                                              

                  

Skills & Experience

  • IT or Electronics degree or relevant experience;                                                                                       
  • CP/IP network knowledge;                                                                                          
  • Good Linux knowledge;                                                                                   
  • Basic SQL knowledge;
  • Scripting or any other programming language is a plus