ISD Support

ISD Support

  • Location

    Frankfurt, Germany

  • Sector:

    Technology & Security

  • Job type:


  • Salary:


  • Contact:

    Jake Varty

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Consultant:


We are currently working for an international investment bank, who are looking to build out their ISD Support team at the junior to mid-senior level. As the role will involve working with colleagues across Europe, not only is fluent German necessary, but also fluent English. 

Your responsibilities:

  • Continuous use of ActiveDirectory to create, delete, de-provision, and maintain users system, group, DL accounts and passwords
  • Log, diagnose, identify and resolve technical problems with software applications across the full range of locally deployed applications
  • Point of contact for all IT tickets submitted via ServiceDesk
  • Supporting local desktop infrastructure according to organisational standards, which includes; telephone systems, network equipment, PCs, mobile devices and other peripherals
  • Providing experienced technical support of desktop computers, Mac OS computers, VM, SCCM, Office 2016, various Front Office platform applications, various Market Data
  • Routine maintenance of the various platforms and computers mentioned above
  • Work directly with internal users and stakeholders from intern to CEO
  • On- and Off-boarding of employees on IT systems
Your experience:
  • Experience performing a desktop support role for a financial services organisation, ideally within a smallmedium sized bank  
  • Relevant experience in a desktop support role (Technical support experience, including configuring, installing troubleshooting and repairing printers, PC, Mac, and Laptops, mobile devices)

Technical Skills:

  • Experience with market data, e.g. Bloomberg, SCCM, Reuters and associated API data
  • Knowledge of VMware and other virtualization technologies
  • Experience in Mobile Device Management, Microsoft Office 2010-2016 products and Citrix
  • Fluent German and English speaker