Business Analyst – Process Reengineering

Business Analyst – Process Reengineering

Key responsibilities and accountabilities


  • Produce end-to-end cross functional (swim-lane) business process flow maps (diagrams) from various source documents (Operating Procedures, Policies, interviews with SME’s)
  • Critique “As is” business flows and work with the SME’s to design improved processes and document those improved processes in flow diagrams using Visio.
  • Adhere to standards for process flow maps
  • Maintain careful filing and audit trails of origination, source, approval, and library of process flow maps enhanced with complementary data and cross referenced to multiple sources.
  • Obtain approval of the process flows from management and staff through reviews, workshops etc as necessary
  • Be capable of documenting the established procedures for process flow mapping 
  • Perform business analysis and production of business requirements documentation if required.
  • Be capable of explaining the cross-departmental process flows to stakeholders and management
  • Maintain high quality and standards for all outputs

Qualification & Experience

  • Degree educated preferred
  • Certification in Lean and / or Six Sigma methodologies
  • Minimum 2 years in business analysis experience with at least 1 year of significant process mapping and business reengineering expertise.
  • Minimum 4 years overall experience with a substantial percentage of experience obtained within financial services
  • Knowledge of banking business / products / operations and IT system development life cycle.
  • Experience across end to end project lifecycle
  • Exposure to process re-engineering methods

Essential Competencies / Skills

  • Solid experience and involvement in business process reengineering using Lean and / or Six Sigma methodologies
  • Significant experience and expertise in the use of Visio for process flow diagrams
  • Proficient user of Word, Excel, PowerPoint. Knowledge of MS Project would be beneficial
  • Communicates effectively at all levels, verbally and written;
  • Experience of training users in new products, services and functions would be desirable
  • Analytical thinking
  • Time management, planning and organising
  • Relationship building skills / team work aptitude
  • Motivation and perseverance; ability to “get stuff done “
  • Attention to detail
  • Works well in a matrix reporting environment




Key success factors

  • Process flow maps produced, archived and recorded in accordance with standards and approved by relevant SME(s), logged in the process flow library together with supporting artifacts.
  • Quality support provided and business project documentation produced to facilitate change across the whole bank
  • Assistance to the Project and Programme manager as required across the project lifecycle